Documentation & Resources

We’re here to help you get the most out of our products and services. Whether you’re looking for quick answers, in-depth guides, or ways to connect with our support team, you’ve come to the right place.

User Guide

ATF Photo Galleries

SentVi lets you display specific images for entities and entity types. SentVi includes some basic entity types with pictures or you can add your own graphics. Find the photos you want, and right-click to save them to your PC before loading them into SentVi.

SentVi Reader

SentVi allows your link analysis charts to be saved and shared with non-licensed Users.

SentViReader is a FREE, view-only software application that opens data visualization (link analysis) charts created by licensed users of SentVi. Reader Users can view the chart and drill-down to the data behind the chart including metadata, notes, topics, documents, and information on the Brief tab, but they cannot modify the data.

Distribute Copies of Your Work to Others
A licensed user can export a link chart to an SVX file and send that file to non-licensed users. Those recipients can install Reader for free to open the charts and drill-down to the details behind the charts. 

Download the FREE SentVi  Reader!

FAQs

Is My Data Secure

Secure and Private! We Never See or Touch Your Data

The Windows version of SentVi runs on your PC and hardware, not ours. It can be completely disconnected from the Internet.

SQL Server runs on your PC, internal network server, or cloud provider. You control the security and who can access it.

We do not host or store your data. We do not have access to your data. We never see, know or touch your data.

SentVi Does Not Start

Symptom

When launching SentVi, its splash screen appears, the program loads (you can see the program frame and main menu), then immediately closes.

Cause

SentVi is trying to load the last database you opened, and its Microsoft SQL Server host is not running.

Solution

  1. Open Windows Control Panel
  2. Run Administrative Tools
  3. Double-click on Services
  4. Scroll down to (and highlight) “SQL Server (SENT4EXPRESS)”. It may show Startup Type as Manual, or be temporarily stopped. Right-click and choose Start.

Note: If in Step 4, SQL Server’s status was already “Running” the problem lies elsewhere. Email our support team at support@SentVi.com with the issue, and we will reply as soon as possible.

Import Does Not Show Source Data

Symptom

From the import screen, after selecting the Source Data file, no data appears.

Cause

Sentinel Visualizer uses the Microsoft Office/Access Database Engine to support Excel spreadsheets and Access databases. This is a program provided by Microsoft to support their file formats.

It may become corrupt and require repairing.

Solution: Repair the Microsoft Access Database Engine

You may need elevated rights to perform the repair. Contact your network Administrator if you need permissions.

  1. Open the Windows Control Panel
  2. Search for “Programs and Features” and click on it.
  3. Search for Microsoft Access database engine, select it, and click the [Repair] button.
  4. Go back to Sentinel Visualizer, select the Source Data again, and it should appear.
  5. If the data doesn’t appear, you may need to restart SentVi or Windows for the repair to take effect.